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Congratulations on your good eNPS score that has landed you at the opportunistic leadership level!
We congratulate you on trying our service to gain more awareness, insight, and inspiration on how to improve your eNPS position in our benchmark (not your score as it is influenced by other factors that you may not be able to control – such as world trends). Many companies in this level are productive and are reaching their goals. To increase the engagement of the employees even further we would recommend you to practise more open dialogue internally efficiently. Can you make it more consistent and accessible for employees to share their thoughts, ideas, and initiatives and even concerns?
When discussing goals, do you only talk numbers or do you also talk about fun experiments, learnings and new actions completed? Use your employees feedback to come with suggestions on how their work situation can become even more simple and efficient (to increase their productivity)?
Motivate a work language that is human, inclusive and humble and set up goals (if you haven’t already) on how your work together contributes to your community and global goals. “It’s easy to make a buck. It’s a lot tougher to make a difference,” quote by Tom Brokaw. Please check out your library for more inspiration.
Your leadership level is Tier 2 - Opportunistic (eNPS 31 to 50)
The company is very proud (possibly of their product or brand) and has the drive to expand, mostly to achieve short-term goals (possibly also using a bonus system?). The company follows a clear strategy, and practices well-working behaviors such as communication, and self-awareness. The company knows its “What” and “How” but is maybe unsure of their united “Why” (the company’s main purpose and influence on the world).
To gain perspective, companies like Spotify, Netflix, Hubspot, and Salesforce tend to be in the “Leader” stage whilst IKEA, Disney, Home Depot & McDonald’s are “Insightful” (an important factor here is their large company size).
Please note that these leadership tiers are simplified. The graph has been assembled using research from sources used by Forbes and several leadership setups (such as Maslow) and tested on a large number of companies.
AVERAGE ENPS SCORE
YOUR ENPS SCORE
YOUR EQI POSITION
ANSWER FREQUENZY
CO-TIER RATIO
Road to your EQi Certification
To receive an EQi certification you need 1) A high & consistent eNPS score (above 50) or benchmark position 2) A high answer frequency (above 65%) 3) Relevant HR resources 4) An HR plan with clear goals 5) A plan to contribute to the Global Goals. So far your progress is the following:
50%
INDUSTRY POSITION
INDUSTRY AVERAGE
SAME SIZE POSITION
SAME SIZE AVERAGE
Your NPS - Net Promoter Score
NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100. A higher score is desirable. NPS is often held up as the gold standard customer experience metric.
YOUR NPS SCORE
ANSWER FREQUENZY
YOUR NPS POSITION
Your EQi Development - COMING SOON
Once we have historical data about your eNPS, you will be able to see your results in comparison to your industry, over time.
Your Collection of assets is based on your leadership level
In this section, you will find inspiring content, courses and articles that will be tailored for you and your company eNPS score and current Leadership Level.
