tier3-insights

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Your eNPS score has landed you at the insightful leadership level. 

We congratulate you on trying our service to gain more awareness, insight, and inspiration on how to improve your eNPS position in our benchmark (not your score as it is influenced by other factors that you may not be able to control – such as world trends). Many teams at this level feel like they are aware and have a strategy on how to improve their eNPS but making that positive change isn’t easy.

How does your team work and discuss objectives? We recommend the OKR strategy and leadership style that focuses on building a more accepting, motivating, creative, and satisfied team. In the beginning, the key is to build a winning culture, attitude and set of behaviour as a team, not reaching your OKR goals.

Share new ideas to learn, try fun experiments and original actions to complete to get the blood in your team’s veins flowing. “The dinosaurs became extinct because they didn’t have a space program,” quote by Larry Niven. Please check out your library for more inspiration.

Your leadership level is Tier 3 - Insightful (eNPS -10 to 30)

The company may have a good strategy but lack an open dialogue. It has an okay insight understanding of its strengths and weaknesses however its ability to quickly implement changes and growth can be improved.

To gain perspective, companies like Spotify, Netflix, Hubspot, and Salesforce tend to be in the “Leader” stage whilst IKEA, Disney, Home Depot & McDonald’s are “Insightful” (an important factor here is their large company size).

Please note that these leadership tiers are simplified. The graph has been assembled using research from sources used by Forbes and several leadership setups (such as Maslow) and tested on a large number of companies.

AVERAGE ENPS SCORE

INFO

This is the average eNPS score from all the 120 companies' accounts using the benchmark last month. Although the other accounts may differ from yours (in size and industry) it is still a relevant score as it is updated and in the same location (mainly Sweden). 

YOUR ENPS SCORE

INFO

The eNPS can be influenced by changes in the company taking place, the company's size, industry, location, and worldly trends and happenings (such as global trends).

YOUR EQI POSITION

INFO

Your eNPS score is compared to at least 120 other Swedish companies / organizations and international companies with offices in Sweden.

ANSWER FREQUENZY

INFO

The answer frequency is always an important factor to consider with your eNPS position but is often ignored in eNPS benchmarks. The larger your organization (and spread) the lower the answer frequency tends to be. An employee choosing not to answer the eNPS question is also a way for them to communicate their level of satisfaction and engagement. 

CO-TIER RATIO

INFO

This graph and percentage show how many other companies (out of our benchmark total - approximately 120) are in the same leadership level as you, since the beginning of last month.

Road to your EQi Certification

To receive an EQi certification you need 1) A high & consistent eNPS score (above 50) or benchmark position 2) A high answer frequency (above 65%) 3) Relevant HR resources 4) An HR plan with clear goals 5) A plan to contribute to the Global Goals. So far your progress is the following:
50%

INDUSTRY POSITION

INFO

This is your EQi position in comparison to others companies’ eNPS in the same industry benchmark.

INDUSTRY AVERAGE

INFO

This graph shows the comparison between the average eNPS of companies in the same industry as you and your eNPS result.

SAME SIZE POSITION

INFO

This is your EQi position in comparison to other companies’ eNPS in the same size benchmark.

SAME SIZE AVERAGE

INFO

This graph shows the comparison between the average eNPS of companies in (approximately) the same size as you and your eNPS result.

Your NPS - Net Promoter Score

NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100. A higher score is desirable. NPS is often held up as the gold standard customer experience metric.

YOUR NPS SCORE

INFO

This is your EQi position in comparison to others companies’ eNPS in the same industry benchmark.

ANSWER FREQUENZY

INFO

This graph shows the comparison between the average eNPS of companies in the same industry as you and your eNPS result.

YOUR NPS POSITION

INFO

This is your EQi position in comparison to other companies’ eNPS in the same size benchmark.

Your EQi Development - COMING SOON

Once we have historical data about your eNPS, you will be able to see your results in comparison to your industry, over time.
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Your Collection of assets is based on your leadership level

In this section, you will find inspiring content, courses and articles that will be tailored for you and your company eNPS score and current Leadership Level.
Interview: Applying elite sports psychology to the work environment

Interview: Applying elite sports psychology to the work environment

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Be inspired by "Be humble and other lessons from the philosophy of water" by Raymond Tang.

Be inspired by "Be humble and other lessons from the philosophy of water" by Raymond Tang.

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Inspiring Leadership through Emotional Intelligence

Inspiring Leadership through Emotional Intelligence

We highly recommend “Inspiring Leadership through Emotional Intelligence”, a free course provided by Coursera, the famous professor, Richard Boyatzis and Case Western Reserve University. This course can teach you how to communicate in an effective and motivating way – tips based on neurology rather than theory. Learn how to be a successful coach, a motivating and empathetic leader and how to INSPIRE employees to take more ownership for their own development.

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"How to build (and rebuild) trust"

"How to build (and rebuild) trust"

TED Talk by Frances Frei, Gain inspiration with Frances Frei, Harvard Business Professor. “If we can learn to trust one another more, we can have unprecedented human progress.” 

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Reflection with Simon Sinek

Reflection with Simon Sinek

To reflect on important questions regarding the meaning of leadership we highly recommend all the books of Simon Sinek.

He shares different case studies of different CEOs and companies that have managed to improve their internal communication and leadership style.

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Creating a Performance Culture

Creating a Performance Culture

Listen to Brett Knowles on how to set a strategy to follow up on your OKR goals and why consistent communication, recognition, and feedforward (not feedback) is important.

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Christine Porath at TED: "The true worth of sustaining a respectful workplace."

Christine Porath at TED: "The true worth of sustaining a respectful workplace."

To ensure that your company culture is capable of developing, you should make sure that your employees feel safe and respected.

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Browse all content across different leadership levels

Update eNPS & Answer Frequenzy

Update your scores to always get a accurate result in the benchmark

    Update NPS & Answer Frequenzy

    Update your scores to always get a accurate result in the benchmark